Privacy Policy

Privacy Policy and Terms

Effective Date: 10/01/2024

Grooms at Home ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile grooming services, website, and other related services (the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services.

1. Information We Collect

We may collect personal information from you when you use our Service, such as:

Personal Information: Name, address, phone number, email address, payment information, and details about your pet(s).
Cookies: We use cookies to improve your experience. You can modify your cookie settings through your browser.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and maintain the Service.
To process payments and manage your bookings.
To communicate with you, including sending updates or notifications about our services.
To personalize your experience and improve customer satisfaction.
To comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information:

With third-party service providers who assist us in operating our business (e.g., payment processors, IT services).
When required by law, legal process, or government requests.
In connection with a business transaction, such as a merger or sale of assets.

4. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You have the right to:

Access, update, or delete your personal information.
Opt-out of receiving marketing communications from us.
Disable cookies through your browser settings.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date.

7. Contact Us

Grooms at Home
Email: hello@groomsathome.com
Phone: (844) 476-6648

Terms and Conditions

Effective Date: 10/01/2024

Welcome to Grooms at Home. By using our mobile grooming services, website, or any related service ("Service"), you agree to the following terms and conditions. Please read them carefully. If you do not agree to these terms, do not use the Service.

1. Disclosure

By utilizing the services of Grooms at Home and leaving your pet in our care, you, the Owner, verify that all information provided to Grooms at Home, either in writing or verbally, is accurate. The Owner represents that they are the sole Owner of the Dog and reaffirms, each time the Dog is brought to us for service, that the Dog is in good health and has not experienced any communicable illnesses within the past 30 days before the appointment.

2. Acceptance of Terms

By scheduling a grooming appointment with Grooms at Home, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree, you should not use our services.

3. Services Provided

Grooms at Home offers professional dog grooming services at high-end apartment complexes. Our services include but are not limited to:

Bathing, brushing, and drying
Haircuts and trims
Nail trimming and ear cleaning
De-shedding treatments

We reserve the right to refuse service to any pet for reasons including, but not limited to, aggressive behavior or medical conditions that put the pet or our staff at risk.

4. Booking and Cancellations

Appointments: Clients may book appointments via our website, app, or by contacting us directly. All appointments are subject to availability.
Cancellations: Cancellations must be made at least [Insert Timeframe, e.g., 24 hours] before the scheduled appointment. Failure to do so may result in a cancellation fee.
Rescheduling: You may reschedule appointments subject to availability, and no fees will apply if done within the specified cancellation period.

5. Payment and Fees

Payment Methods: We accept payment via major credit cards, debit cards, and other secure payment options available through our platform.
Service Fees: The cost of grooming services varies depending on the pet’s size, breed, and specific grooming requirements. Prices are listed on our website and confirmed at the time of booking.
Late Fees: Late arrivals of more than [Insert Timeframe, e.g., 15 minutes] may result in a late fee or rescheduled appointment.

6. Pet Health and Safety

Medical Conditions: Clients are responsible for disclosing any medical conditions, allergies, or behavioral issues prior to the grooming session. We cannot be held liable for reactions or complications resulting from non-disclosure.
Vaccinations: Pets must be up to date on vaccinations (rabies, distemper, etc.) before receiving grooming services. We reserve the right to refuse service to any pet without proof of current vaccinations.
Aggressive Behavior: Pets that display aggressive or dangerous behavior may be refused service for the safety of our staff and other pets.

7. Liability

Grooms at Home will take every precaution to ensure your pet’s safety and well-being during the grooming process. However, we are not responsible for any accidents, injuries, or unforeseen reactions that occur as a result of grooming services.
Clients agree to hold Grooms at Home harmless for any loss, injury, or damage caused by their pet before, during, or after the grooming session.
The Owner further acknowledges and understands that the groomers at Grooms at Home do not have medical training in animal health, and are not expected to diagnose or detect illnesses during grooming services. The Owner is aware that the grooming environment may bring Dogs into close contact with each other. While Grooms at Home takes precautions with vaccinations, supervision, sanitation, and personalized care, the Owner understands that no system is 100% effective at preventing the risk of injury, airborne viruses, or communicable diseases. By using the services of Grooms at Home, the Owner voluntarily assumes these risks and releases Grooms at Home, its employees, members, or agents from any and all liability for any losses, damages, or medical conditions contracted by the Dog, including injuries during transport or treatment. The Owner agrees to take full responsibility for any associated costs of bringing or picking up the Dog for services, including any damages or injuries that occur inside or outside the service area.

8. Client Responsibilities

Clients are expected to provide accurate information regarding their pet’s health and grooming needs.
Clients must ensure their pets are ready for the scheduled appointment, including having them leashed or in a safe space when the groomer arrives.

9. Modifications and Termination

We reserve the right to modify these Terms at any time. Clients will be notified of any changes via email or through our service platforms.
We may terminate or suspend your use of our services for any violations of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of California

11. Contact Information